The London User Forum is an organisation committed to improving Service User Involvement and issues affecting Drug and Alcohol Service Users in London. We believe, unequivocally, that every person has the right to be Seen, Heard, Valued and Respected.
Every Individual has a voice. Service User Involvement is about making sure the voices of people who use Health and Social Care services can be heard. The London User Forum has been established for people who have been marginalised and excluded and Service User Involvement is a part of the process by which their voices can be heard.
Drug and Alcohol treatment services are being challenged by new attitudes based on social inclusion, an enormous focus on recovery outcomes and the introduction of Payment by Results. Service User Involvement is a part of the process of regaining independence, autonomy and self-respect. Participation, quite often, has a therapeutic impact in its own right.
The London User Forum is increasingly alert to new trends and works closely in partnership with the vast majority of London service providers so that a cohesive approach to treatment can be constantly improved upon.
Service Users must have the opportunity to contribute to and influence both the direction and quality of the services they receive themselves and in the wider world of Health and Social Care provision. An inclusive society listens to the voices of all its members. The London User Forum listens closely to people who access drug and alcohol treatment services and who have a wide range of complex needs. Service Users can offer considerable experience and insight across a wide range of issues. The London User Forum will ensure that this experience and insight is used effectively to improve overall service delivery within all commissioned drug and alcohol treatment services in London.
The London User Forum aim to support and encourage the Involvement of any Service Users with Substance Misuse backgrounds irrespective of: methods of recovery; race, ethnicity, gender, sexual-orientation or religion.
To encourage partnership working with Service Providers, Commissioners, Service User Representatives and other relevant Organisations, including Public Health and Local and National policy makers.
Positively promote the benefits of Service User Involvement and encourage the embedding of Service User Involvement in feedback.
Provide 4 Forums per year.
Explore new mediums of Service User Involvement including Social Media.
Hold a minimum of 8 Management meetings per year.
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